Sihai network

What's the matter with one button alarm? The truth behind the one button alarm

What's the matter with one button alarm? The truth behind the one click alarm becomes controversial! Just on May 24, according to Red Star News, I expected the emergency alarm device in the car to help me at the critical moment, but I didn't respond after pressing the alarm. In the early morning of May 10, Li Bing (pseudonym), a car Hailing driver of chengdu.com, collided with passengers on the way of carrying passengers, and then pressed the emergency alarm button installed in the car. The alarm signal kept calling for nearly 24 hours without any response.

On November 5, 2016, Chengdu Transportation Committee announced the implementation rules for the management of online taxi booking service in Chengdu (Provisional), which stipulates that vehicles planning to engage in online taxi booking service in Chengdu must be equipped with vehicle satellite positioning device and emergency alarm device with driving record function.

Equipment in place one after another, but after the alarm, who will deal with the alarm information, but there is no clear division of labor and process. Red Star News reporter found in the interview that no response was made after the emergency alarm device was started, which was not a case. Many companies involved in the alarm device said that it had nothing to do with themselves.

The life-saving device didn't respond

After nearly half a month, the emergency alarm button installed on Li Bing's car Hailing website is still in vain.

In the early morning of May 10, he picked up the order through a car Hailing platform and took a passenger to the junction of Pidu district and Xindu District in Chengdu. He had a conflict with the passenger. "At that time, the passenger drank wine and grabbed my steering wheel first, then I stopped the car. 'seeing that the passenger couldn't control his mood, Li Bing prepared to call the police. As a result, the mobile phone was snatched by the passenger and thrown out of the window.

When there was no mobile phone and personal safety was threatened, he thought of the emergency alarm device installed in the car and pressed the button.

However, the alarm did not work. The final result: no one called Li Bing back, and no one located the scene through GPS.

After the passengers got off, Li Bing picked up his mobile phone and drove away. He said that he used the alarm device for the first time, but the result was completely different from what he imagined.

The emergency alarm device for Li Bing's car Hailing is installed with a set of GPS system. The GPS device is located in the storage box in front of the co driver of the vehicle, and the emergency alarm button is under the right side of the steering wheel. According to him, the car was purchased by leasing company. It cost 700 yuan to install the equipment, which can be used for three years. The installation fee was paid to the leasing company. "When the company installed this device, in case of emergency, just press the button, the platform will receive information, and call the driver to inquire about the situation. '

On May 20, the reporter and Li Bing pressed the emergency alarm button again after the vehicle started, but half an hour later, there was still no response. At the same time, the reporter did experiments on the other two online appointment cars, and the results were the same: after pressing the emergency alarm button, there was no response.

The call was unanswered for nearly 24 hours

On November 5, 2016, Chengdu Transportation Commission announced the implementation rules for the management of online taxi booking service in Chengdu (Provisional). According to the regulations, vehicles planning to engage in online taxi booking business in Chengdu must be equipped with vehicle satellite positioning device and emergency alarm device with driving record function, and domestic satellite navigation and positioning system shall be encouraged to be used. At the same time, according to the regulations of the government, the vehicles planning to engage in online taxi booking business in Chengdu must be equipped with vehicle satellite positioning device and emergency alarm device with driving record function According to the technical requirements of platform access, the data related to vehicle satellite positioning device is directly connected to the government regulatory platform to realize real-time data sharing.

In July 2018, through a leasing company, Li Bing obtained a Citroen car by leasing and purchasing on behalf of others. In September of that year, Li Bing obtained the "online booking Taxi Transport Certificate" issued by the road transport management department of Chengdu high tech Zone, and the owner of the car was the leasing company.

At present, Chengdu online car Hailing transportation license can only be applied to the competent department by the online car Hailing platform company. To apply for this license, emergency alarm device must be installed. The reporter inquired in the road transportation department of the high tech Zone and found that Li Bing's car was a transportation certificate for online car Hailing handled by meituan, and the supplier of GPS system and emergency alarm device was Chengdu zhongyitong Technology Co., Ltd.

A staff member of the road transportation management department of the high tech Zone said, "the supplier of the emergency alarm device has been approved by the Ministry of transportation and announced to the public. 'the other party inquired through the system that Chengdu zhongyitong Technology Co., Ltd. is indeed in the supplier directory approved by the Ministry of communications.

A few days after the alarm did not respond, the rental company of the vehicle extracted the background data of Li Bing's alarm from the GPS supplier. According to the data, Li Bing called the police at 0:16 a.m. on May 10 and kept calling until 11:59 p.m. on that day. There are alarm records. Why is it that no one cares after calling for nearly 24 hours or even half a month?

Who will deal with the situation after calling the police? There are different opinions about the institutions involved

"The installation of this set of equipment is carried out in a legal enterprise advocated by the government. The installation is also required by the government. As for the equipment after installation, I don't know who is responsible for monitoring the equipment. "The person in charge of the leasing company of Li bing.com said in an interview with red star news. The other side said, 'the fee is really given to us. We transferred the money to the supplier. We just do online car rental business. '

According to the staff of the road transportation management department of Chengdu hi tech Zone, after the driver presses the emergency alarm device, the platform (Supplier) of GPS will receive this information, and then the data will enter the Chengdu online car Hailing supervision platform, which can only be seen by the traffic management department. At the same time, the information will be sent to the online car Hailing platform, and the online car Hailing platform will call the car owner and ask what happened, Report to relevant departments according to the situation.

On May 21, after identifying the platform company and the GPS equipment supplier of the car, a staff member of the Department called the relevant personnel of meituan and asked them to contact the GPS supplier to find out what happened.

In the afternoon of that day, the reporter found the person in charge of Chengdu zhongyitong Technology Co., Ltd., the supplier of Li Bing's car Hailing emergency alarm device. For the situation that Li Bing's alarm record lasted for nearly 24 hours and no one answered, the other party said that he knew about it, and then said: 'after pressing the alarm, the device will continue to alarm, and only click on the platform to eliminate it, or there is a mechanism in the host, That is, it will disappear automatically when no one pays attention to the alarm. '

After the alarm, who should handle the alarm information? This person in charge's view is different from that of the staff of the road transportation management department of Chengdu high tech Zone.

The person in charge said that the GPS company is only responsible for providing equipment to ensure that the equipment can be put online normally and can be used. "The government departments have a third-party platform. Our data are directly received from the third-party platform, and they are responsible for routine supervision. They call the platform company, and the alarm data just follow the trend from us. At the beginning, the government asked us to transfer the vehicles Data is uploaded to their platform, including emergency alarm data. '

When the reporter contacted a person in charge of meituan, the other side said: 'meituan is only responsible for making the vehicle legal and compliant and helping it to get a transport license. Meituan has never been online and can't operate through meituan platform. We didn't install GPS, which has nothing to do with us. '

Emergency alarm, who will answer the alarm? What is the processing flow? Many companies and government agencies involved in this small button have different opinions.

'it's impossible to call back all the alarms. It's too much work.'

It is undeniable that the driver's alarm information will arrive at the GPS platform at the first time. Is the data processed by the equipment supplier at the first time, or is it really just going to another platform?

On May 22, the reporter called Chengdu zhongyitong Technology Co., Ltd. as a driver. After answering the phone, the salesperson said that the equipment could be installed on the door for three years, but he was full of vigilance to other inquiries from the reporter. He only said that "after the alarm, the alarm data would be transmitted to the platform company, and other information would not be disclosed". This statement is similar to what the person in charge of the company said that "it is the government's third choice." There is a discrepancy between the two sides' supervision platform and the platform company.

Then, the reporter consulted another GPS supplier in the catalogue of the Ministry of transportation. The sales staff said that if the vehicle is an account of the online car Hailing platform company, then the platform company can see the alarm and contact the driver, and the GPS supplier will also contact. Who will contact, who will contact first, and whether there is a clear division of labor and agreement? The other party can't answer. It just says' if everyone doesn't pay attention, definitely not. '

If the vehicle is a personal account, the GPS provider will call the driver after the alarm. "The current set of equipment, due to fault problems, sometimes automatically alarms, sometimes the driver accidentally presses the alarm button, or really alarms in case of emergency. 'the salesman said frankly, 'our system will encounter hundreds of car alarms a day. We will carry out some screening. For example, if we press once, we will cancel. If we press again, it will prove that there is an emergency, and we will call the driver. Therefore, it is impossible to call all the alarms one by one. The workload is too heavy. '

Transportation management department: GPS business and online car Hailing platform company will urge them to improve the system if they do not operate in a standardized way

As of May 22, according to the requirements of government departments, Li Bing, who spent money to install the emergency alarm device, has not received any reply or explanation from any party.

The relevant person in charge of Chengdu traffic management department said that the so-called emergency alarm device, in addition to aiming at the driver's personal safety, also includes the use of vehicle failure, traffic accidents and other emergencies. It is a kind of linkage between the vehicle and the emergency state and the company. It is set to facilitate the timely communication between the driver and the platform company in case of emergency.

At the same time, for emergency events, GPS operators and online car Hailing platform companies that help vehicles apply for transport licenses should contact drivers through emergency alarm devices at the first time to identify what kind of situation the driver is in, and then report to the corresponding management department, and the corresponding management department should take disposal measures according to the feedback of the platform company. The other side also said: 'the qualified GPS company has charged the equipment installation fee. In addition to installing the equipment, it also has to perform the service responsibility. The compliant GPS companies have established the monitoring and command center, and equipped with 24-hour duty personnel. When the driver presses the alarm key, they contact the driver in time to understand the situation, and inform the online car Hailing platform company of the corresponding situation. The online car Hailing platform company will deal with the situation according to the plan In case of major events, timely feedback to the corresponding departments. '

The other side said that the operation and service of GPS operators were not standardized, and the GPS service providers failed to fulfill their obligations according to the service agreement or contract. According to the relevant requirements and specifications, the administrative department of transportation shall set up standards and urge the online car Hailing platform company to select GPS providers according to the requirements to perform the emergency alarm obligations and corresponding monitoring responsibilities.

Does the service agreement specify which organization is responsible for the process of receiving the alarm, uploading the alarm information and calling back the driver? Person in charge of Chengdu zhongyitong Technology Co., Ltd